Technical Integration Support

The Role: 

We are experiencing a period of exciting growth and to support this we are scaling up our back-office integrations service team to help meet demand. With our continued expansion we have a vacancy for a brand-new Technical Integrator. 

The successful candidate will be part of a wider team working closely with the Integrations Manager, with responsibilities for delivering best in class integration services along with technical support to a wide variety of businesses.   

The position is based in our modern, air-conditioned, Leeds office and includes a combination of office and home working arrangements. Typically the role allows 3 days working from home and 2 days in the office, although this is subject to change at any time. It’s also worth noting that the first few months in the role would be more so 3 days in the office and 2 days working from home which will allow a smoother onboarding process along with a more thorough understanding of the business/training. 

Key responsibilities and duties include but not limited to: 

• Reporting directly into the Integration & Gateway Manager. 

• Liaising across a wide variety of third parties including clients, banks and service providers. 

• Working closely with clients to resolve technical challenges and provide problem solving solutions. 

• Provide on-going technical assistance and support to our client success team. 

• Keep up-to-date with constantly changing integration API specifications. 

• Ensure that internal integration documentation is up-to-date. 

What we are looking for from you: 

• Knowledge and experience of working in a technical environment. 

• Previous experience of working in a financial environment is an advantage. 

• Ability to problem solve.  

• Experience of self-managing workloads on a day-to-day basis and meeting SLA deadlines. 

• Personable communication skills with the ability to liaise professionally with clients, colleagues and service providers via telephone, video conferencing and email.  

• Confidently work with colleagues across all levels of the wider business and possess the ability to communicate effectively to non-technical people.  

• A team player that is self-motivated with a desire to achieve and the ability to work on own initiative. 

• A multi-tasker with a keen eye on attention to detail.   

• Possess solid technical skills including HTML, PHP, SQL and Microsoft 365 suite of products. 

What’s on offer: 

• £30-40k per annum depending on experience and skillset. 

• Workplace pension. 

• Cycle to work scheme. 

• 22 days annual leave (rising to 25 days) in addition to UK bank holidays. 

• Hybrid working.