Back to search
- Leading the provision of regulated advice and all revenue-generating activities across our various activities
- Leading on Customer Excellence and Consumer Duty, and applying this to a senior leadership environment within an FSA regulated environment
- Work closely with the Board and members of the senior leadership team to support the development and execution of strategies that drive profitability, operational efficiency, high levels of advice quality and customer satisfaction
- Steering the company’s growth by optimising advice provision and service delivery, building strong partnerships with key internal stakeholders, as well as with Regulators, Trade Bodies and key Partners
- Ensure all regulatory activities comply with industry regulations and standards and meet and exceed standards under Consumer Duty
- Conduct necessary reporting & analysis, providing regular updates to the Board on commercial performance, including key metrics, opportunities, and challenges
- Senior professional with significant financial services / FSA regulated experience, particularly within the fields of customer advice, customer excellence and knowledge of consumer duty
- Strong operational leadership experience, being able to run and maintain a large-scale, customer services operation
- Confidence in asserting authority and applying regulational framework, ensuring operational activities are balanced with the need to comply yet allow the business to succeed and maximise its opportunities
