Home
Leeds
Financial manager
Chief Advice Officer - Financial Services / Customer Excellence

Chief Advice Officer - Financial Services / Customer Excellence

Axon Moore Group Ltd

Posted 11 hours ago, valid for 5 days

Leeds, West Yorkshire LS14 1DZ

£35,000 - £42,000 per annum

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

Axon Moore is seeking a Chief Advice Officer for a financial services client in the Leeds area, offering a competitive salary of £120,000 to £150,000 per year.
The role requires significant experience in financial services regulation, particularly in regulated customer advice and consumer duty, with a preference for candidates having at least 10 years of relevant experience.
Key responsibilities include leading regulated advice provision, enhancing customer excellence, and ensuring compliance with industry regulations.
The ideal candidate will possess strong operational leadership skills and the ability to navigate complex regulatory frameworks while driving business success.
This position offers a unique opportunity to influence the company's growth and operational strategies in a dynamic environment.

Axon Moore are engaged on a search for a Chief Advice Officer for a financial services client in the Leeds area.This senior leadership / C-Suite role is highly focused on all aspects of Customer Excellence and requires strong knowledge of Consumer Duty, and a strong track record of leadership within a financial services regulated environment.The role has arisen due to the changing landscape of regulation and a need for the business to keep abreast of changes, adhere to the regulations and enable the organisation to deliver first class customer service at all times.Key responsibilities of this role include:

Leading the provision of regulated advice and all revenue-generating activities across our various activities
Leading on Customer Excellence and Consumer Duty, and applying this to a senior leadership role within a financial services regulatory environment
Work closely with the Board and members of the senior leadership team to support the development and execution of strategies that drive profitability, operational efficiency, high levels of advice quality and customer satisfaction
Steering the company’s growth by optimising advice provision and service delivery, building strong partnerships with key internal stakeholders, as well as with Regulators, Trade Bodies and key Partners
Ensure all regulatory activities comply with industry regulations and standards and meet and exceed standards under Consumer Duty
Conduct necessary reporting & analysis, providing regular updates to the Board on commercial performance, including key metrics, opportunities, and challenges

The ideal candidate for this role would have the following background and experience

Senior professional with significant financial services regulatory experience, particularly within the fields of regulated customer advice, customer excellence and knowledge of consumer duty
Strong operational leadership experience, being able to run and maintain a large-scale, customer services operation
Confidence in asserting authority and applying regulatory framework, ensuring operational activities are balanced with the need to comply yet allow the business to succeed and maximise its opportunities

This is a unique opportunity to join a fast paced organisation with potential to progress and grow the operational footprint of the organisation

Apply now in a few quick clicks

Chief Advice Officer - Financial Services / Customer Excellence

Chief Financial Officer

Finance Manager

Finance Manager