Credit Control Team Leader

ROLE OVERVIEW

Role: Credit Control Team Leader

Reporting to: Collections & Banking Manager

Location: Leeds

COMPANY OVERVIEW

At Anthem Management, you map the story of your success. As one of the largest block property managers in the UK, hundreds of clients look to us to expertly manage their properties and tens of thousands of residents trust us to help them enjoy their homes. With roots in customer service and a relentless focus on the needs of our clients, our approach to block management prioritises getting the basics right whilst providing a great level of service.

ROLE RESPONSIBILITIES

This role sits within the Block Management department and is a support role for both the Property Managers and our external leaseholders. The suitable candidate will be responsible for the collection of ground rent and service charge across our portfolio. The ideal candidate will have a proven track record of exceptional communication skills, attention to detail and the ability work as part of a busy team. We are seeking a confident, ambitious individual who is self-motivated and has a "can-do" attitude. Provide oversight and development of the Credit Control Team to ensure delivery of exemplary customer service in timely fashion. This includes assessing, planning, and coordinating development and implementation of consistent policies and procedures that promote efficiency and accuracy across the business line.

Your responsibilities include but are not limited to:

• Managing and overseeing the Credit Control team of up to 8 associates.

• Driving the teams to a unified approach across the group, encouraging challenge and change.

• Collection of Service Charge and Ground Rent.

• Identify and chase arrears by email and letter

• Assist and manage both payments and credit control call line.

• Provide reporting on the efficiency of the call line and escalate any issues if required.

• Negotiate and monitor payment plans.

• Review tenant records, statuses and chasers for outstanding sums.

• Provide debt level reporting across the Anthem portfolio.

• Liaise with Property Managers regarding leaseholder queries and outstanding maintenance issues.

• Liaise with solicitors, instructed in connection with debt recovery and monitor performance on each individual case.

• Prepare arrears reporting for both internal and external stakeholders

• Produce bespoke reports for clients in connection with the arrears at the respective property.

• Liaise with the Pre-Sales and Legal enquiries team to assist with sales of leaseholder apartments and reassignments of leases.

• Account reconciliations.

• Prepare information and supporting evidence for Court Papers or leaseholder tribunals.

• Monitor and handle escalated complaints and issues in line with company procedures if a formal complaint is lodged.

• Identify improvements and efficiencies in our current Credit Control process.

• Development and encouragement of the teams into a cohesive, supportive and target driven force.

• The above job description describes the general nature and level of the work being performed, and colleagues will be required to follow any other job-related instructions and to perform other job-related duties as reasonably requested by their line manager.

YOUR BUILDING BLOCKS OF SUCCESS

Experience and Skills

• Previous Credit Control experience is essential.

• Efficient in maintaining administration and finance records electronically.

• Think on the spot and deal with issues and challenges in a timely fashion.

• Proactive and dynamic taking ownership of all of core duties.

• Accuracy and attention to detail.

• Experience in excel and the formatting of documents.

• Understanding the importance of achieving deadlines and ensuring quality output.

• To ensure confidentiality and security of all business, client and customer documentation/information.

• Ability to gather, assimilate, analyse and effectively summarise information and give briefings/prepare briefing notes as necessary.

• Experience in the formatting of documents.

• Strong interpersonal skills.

• Ability to organize and manage multiple priorities without immediate supervision.

• Ability to communicate effectively with stakeholders with strong written communication skills.

• Ability to multi-task and prioritize daily tasks to meet deadlines timely.

• Strong proficiency with Microsoft Excel, word and outlook.

• Flexible and collaborative approach to working with clients, leaseholders and associates across all levels as well as working as part of a team.

• Attention to detail.

• Ability to approach problems both logically and creatively.

• Proactive and dynamic taking ownership of all of core duties.

• Confident and pro-active approach.

• Use initiative and take responsibility for providing solutions.