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Sales/ Customer Service Support Administrator
£22,000- £24,000 per annum
Employer contribution to the State pension
28 days paid annual leave (including bank and public holidays)
Friendly, dynamic and flexible workplace
Free parking available on site
POST Recruitment are recruiting for a Sales Support Administrator to join a family run business based in Pudsey
Reporting to the Marketing Manager, you will responsible for:
- Acknowledge and process customer orders. Predominantly by email but telephonic / Skype communication with customers is often required
- Check stock availability within our supply chain
- Schedule outgoing mail/package collections for all orders along with the necessary customs forms for all orders outside of the UK.
- Take particular care of data protection and confidentiality - consistently ensuring sensitive documents are disposed of appropriately
- Handle all customer complaints and returns in a professional manner, seeking information from the appropriate areas, sharing information and seeking a suitable resolution for both customer and business
- Updating customers with new pricing as directed by Financial Controller
- Processing orders and working closely with the sales team
- Updating customers with new products as directed by Marketing Manager
- Maintaining the Order Database (training will be given) on a daily basis
- Handle embroidery pricing and process for all requests
- Offer product suggestions to customers needing support/ideas
- Co-ordinate sample requests as per instructions from Marketing Manager and/or Commercial Director
- Prepare/pack/deliver/retrieve goods for trade shows and presentations under direction of Marketing Manager
- Research price comparisons of non-inventory UK suppliers at scheduled intervals to ensure competitive rates
- Manage orders of stationary and other general office items
- Manage stock in the Stockroom
- Manage inventory in the Warehouse
If you are interested in this role, please apply ASAP. This vacancy is being advertised by Post Recruitment Ltd. The services advertised by Post Recruitment Ltd are those of an Employment Agency, visit our website for more details.
