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Application Support Analyst

Application Support Analyst

Opus Recruitment Solutions Ltd

Posted 10 hours ago, valid for 15 days

Leeds, West Yorkshire LS14 1DZ

£28,000 - £33,600 per annum

Full Time

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Sonic Summary

The role of Application Support Analyst is available onsite in Colton, Leeds, offering a salary between £40,000 and £50,000, along with 30 days of holiday and additional benefits.
The position requires solid experience using JIRA and knowledge across functional test phases, as well as the ability to work effectively in both team settings and independently.
Key responsibilities include investigating and triaging defects raised by the Customer Service and Operations teams, logging these defects within JIRA, and providing support on the platform.
The ideal candidate should have experience in testing mobile applications on iOS and Android, along with strong interpersonal and communication skills.
This is a brand new role in a growing software company that has successfully installed over 150,000 products in an online marketplace for heating and utilities.

Application Support AnalystOnsite – Colton, Leeds£40,000 - £50,000 Plus 30 days holiday & much more!I am seeking a highly communicative & technical Application Support Analyst to join a market-leading software platform.They have built an online marketplace that offers its consumers direct access to the best heating/utilities products on the market, and have successfully installed over 150,000 products so farThey’re looking for someone to be part of a fast paced Platform team, building and maintaining solutions to ensure great experiences for our customers, installers and customer service team.Apply Now – this is a brand new role in an ambitious, growing software company!Responsibilities

Work closely with our Customer Service and Operations team to investigate/reproduce and triage alldefects they raise
Raise and log defects within JIRA
Provide our Customer Service and Operations team with support on the platform
Work closely with our development team to inform them of any bugs that need to be fixed
Communicate with our Field Engineers if they are experiencing issues with the app
Generate and report weekly reports on the status of defects & support requests
Contribute to Test Strategies where required with the QA team

Skills & qualifications

Solid experience using JIRA
Experience/knowledge across functional test phases
Ability to work as part of a team or as an individual Understanding of testing methodologies in an Agile team
Experience in testing mobile devices/applications (iOS & Android)
Strong interpersonal and communication skills

Beneficial skills/interests but not essential

Understanding of Agile methodologies in software development
Experience in cross browser/environment testing
Knowledge of AWS & Heroku
Experience with Ruby and Postgres SQL
Proven previous experience in testing web applications and/or Back Office systems

Application Support AnalystOnsite – Colton, Leeds£40,000 - £50,000 Plus 30 days holiday & much more!

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