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Product Support Analyst

Product Support Analyst

Opus Recruitment Solutions Ltd

Posted 11 hours ago, valid for 15 days

Leeds, West Yorkshire LS14 1DZ

£28,000 - £33,600 per annum

Full Time

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Sonic Summary

The company is looking for a Platform / Software Support Specialist to join their team in Colton, Leeds.
The position offers a salary between £40,000 and £50,000, along with 30 days of holiday and additional benefits.
Candidates should have proven experience in providing 1st/2nd line support for software platforms, ideally with a background in Ruby.
Experience with SaaS/PaaS systems, along with SQL/NoSQL database knowledge, is also required.
This role involves assisting customers with technical issues and acting as a liaison between users and software development teams.

Platform / Software Support Specialist Onsite – Colton, Leeds£40,000 - £50,000 Plus 30 days holiday & much more!I am seeking a highly communicative & technical Platform / Software Support Specialist to join a market-leading SaaS platform!They have built an online marketplace that offers its consumers direct access to the best heating/utilities products on the market, and have successfully installed over 150,000 products so farThey are seeking to hire an individual with strong technical support skills to play key role in the ongoing maintenance & support of their software platform.Apply Now – this is a brand new role in an ambitious, growing software company!Key Responsibilities:

Assist customers in solving problems related to product features, platform usability, technical issues, product performance, and time-sensitive inquiries.
Triaging incoming tickets, performing analysis, and resolving customer issues
Be the 1st point of contact for users and bridge the gap between them and the software development teams.
Database querying
Troubleshoot & debug code

Who We’re Looking For:

Proven experience providing 1st/ 2nd line support for software platforms / applications – ideally built using Ruby
Excellent communication & customer service skills
Experience working on SaaS / PaaS based systems & applications such as Heroku.
SQL / NoSQL database experience.
Natural curiosity and interest in ongoing learning of new tools & technologies.

Platform / Software Support Specialist Onsite – Colton, Leeds£40,000 - £50,000 Plus 30 days holiday & much more!

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