- Work closely with our Customer Service and Operations team to investigate/reproduce and triage alldefects they raise
- Raise and log defects within JIRA
- Provide our Customer Service and Operations team with support on the platform
- Work closely with our development team to inform them of any bugs that need to be fixed
- Communicate with our Field Engineers if they are experiencing issues with the app
- Generate and report weekly reports on the status of defects & support requests
- Contribute to Test Strategies where required with the QA team
- Solid experience using JIRA
- Experience/knowledge across functional test phases
- Ability to work as part of a team or as an individual Understanding of testing methodologies in an Agile team
- Experience in testing mobile devices/applications (iOS & Android)
- Strong interpersonal and communication skills
- Understanding of Agile methodologies in software development
- Experience in cross browser/environment testing
- Knowledge of AWS & Heroku
- Experience with Ruby and Postgres SQL
- Proven previous experience in testing web applications and/or Back Office systems