Technical Service Engineer

This role is for a Technical Service Engineer who is passionate about technology and telecoms. The successful candidate will be a part of our dedicated Technology team, based in Leeds, providing high-quality service to our clients.

Client Details

Our client is a prominent player in the Technology & Telecoms industry. With a workforce of over 1000 employees, this company has a substantial presence across the UK. They focus on providing advanced business software and have a proven track record of success.

Description

• To take, log and manage incidents or as assigned to you on the Incident Management System through to resolution through the use of correct systems and management escalation paths where applicable
• Work in a shift pattern between the hours of 08:00 and 18:30 on site (7.5hr day)
• Ensure that the Incident Management System is updated with all activities undertaken by you with corrective actions taken, or scheduled with the client.
• Distribute other work out to colleagues in the team where necessary.
• Will be first point of contact for escalations by users and be the first line resolver of any issues
• Will be required in some cases to work outside core hours on supporting events / fault resolution / System upgrades
• To assume the role of Company ambassador providing the highest levels of customer service
• Identify potential business opportunities for the Company
• Accurately implement and work in line with Company policies and procedures
• Project a professional image at all times
• Maintain professional standards of quality of work, personal presentation and personal conduct in relation to yourself and your team
• Maintain an accurate diary, utilising communications equipment and remain as accessible as possible throughout the working day
• To attend internal and external training courses relevant to Company products, as required.
• Ensure that you obtain permission before incurring costs for which you expect the Company to reimburse you
• Ensure that all Company matters are kept confidential by you at all times
• Ensure all administrative returns are made on a strict and regular basis
• Take good care of all Company supplied tools and equipment
• Carry out duties in accordance with the Company's Equal Opportunities and Health & Safety Policies
• Carry out additional responsibilities as requested by the Management Team

Profile

TECHNICAL SKILLS:

• Ability to assess, interpret and apply known skills to a range of site based problems that may arise
• A good understanding of operating systems and networking.
• A good understanding of Microsoft products including Office and Windows 10/11
• Utilisation of your knowledge and expertise in attending customer sites to provide an effective, highly professional solution to reported problems, including the proficient diagnosis and repair of equipment
• Provision of effective, highly professional installation services, including site surveys, audits, de-installations, moves and preventative maintenance work, within the required timescales.
• Provision of technical assistance when required to other colleagues
• Provision of technical vetting as and when required

TECHNICAL REQUIRMEMNTS

• Windows 10 // Windows 11
• Office 365 suite
• Active Directory
• Microsoft SCCM
• MS Exchange
• MS Server
• Intune
• Previous experience with ServiceNow

PERSONAL SKILLS

• Excellent Communication
• Ability to work in high pressure environments
• Previous experience with VIP's
• Excellent Customer Service Skills
• Dedicated
• Willing to go that extra mile
• Excellent document writing skills
• Previous experience of managing your own site is essential

Job Offer

• Opportunity to work with a global leader in the technology and telecoms industry

• Supportive and innovative working environment

• Access to the latest technologies and tools