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Service desk analyst

Reed Talent Solutions
Posted 9 days ago, valid for 7 days
Location

Wakefield, West Yorkshire WF2 8TY

Salary

£12 per hour

Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • Reed Talent Solutions is partnering with Fujitsu to hire multiple 1st Line Support Analysts for their Wakefield offices.
  • The role involves providing first-class customer service and problem-solving for various customer queries and faults.
  • Candidates should have a passion for IT, excellent customer service skills, and be educated to GCSE grade or equivalent, with no specific year of experience required.
  • The pay rate for this position is £12 per hour, with a commitment of 40 hours per week across 5 shifts from 7am to 7pm.
  • This is a 12-month temporary contract with an immediate start date.

Reed Talent Solutions are working with Fujitsu to appoint multiple 1st Line support analysts to their offices in Wakefield.

Fujitsu’s purpose is to make the world more sustainable by building trust in society through innovation.

They offer a broad range of products, services and solutions, and have approximately 124,000 employees supporting customers from over 50 countries and regions.

Overview of role:

We are looking for multiple Service Desk Agents to join and expand the 1st line support team based within their offices in Wakefield.

Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by their customers.

You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's.

You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services and technologies being constantly introduced as they continue to modernise and embrace new ways of working.

Highly Desirable Skills:

  • Educated to GCSE grade or equivalent
  • Passion on interest in IT
  • Excellent Customer Service Skills
  • Excellent problem-solving skills
  • Excellent verbal and written communication skills with an attention to detail
  • Ability to work as part of a team
  • High degree of initiative and creativity

Key information:

Pay rate: £12 per hour

Shift patterns: 40 hours per week. 5 x 8 hour shifts between the hours of 7am-7pm.

Location: Wakefield (full time on site)

Contract: 12 months temporary.

Start date: Role to start ASAP.

If the above role sounds like something that would be of interest to you, please don't hesitate to apply directly below with an up to date copy of your CV and a member of the team will be in touch.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.