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Location: Halifax or Leeds
Job Type: Full-time – Hybrid
Salary: £25,000
Reed is recruiting on behalf of a forward-thinking company, our client develops future-ready IT strategies that prime businesses for success. They are looking for an IT Support Administrator who is passionate about technology and customer service. This role is ideal for someone who thrives in a dynamic environment and is committed to upholding high standards of compliance and delivering exceptional customer service.
Day-to-day of the role:
- Respond to client requests and action within SLAs (Service Level Agreements).
- Administer client device portfolios according to customer requirements.
- Organise logistics for client devices.
- Assist in ensuring device builds are completed using the build room.
- Record accurate information on various CRM systems.
- Maintain ongoing liaison with clients and escalate tickets to higher levels of support if required.
- Ensure effective communication with colleagues at all times.
- Report non-conformance and drive continuous improvement through ConnectWise.
- Maintain compliance systems and processes to ensure the company meets the standards to which it is certified.
- Uphold the information security system policies and procedures, reporting any breaches to management.
Required Skills & Qualifications:
- Previous recent experience in a similar IT support role.
- Excellent attention to detail and organisational skills.
- Strong communication skills, both written and verbal.
- Experience with CRM systems.
- Proficiency in MS Office Suite.
- Ability to prioritise and multi-task effectively.
- Knowledge of ConnectWise is a plus.
- Commitment to compliance and information security.
Benefits:
- Competitive salary and benefits package
- Hybrid/Flexible working hours
- Opportunities for professional development and training
- Dynamic and supportive work environment
- Access to the latest technology and tools
