Multinational Claims Adjuster

Primary Details

Multinational Claims Adjuster

We have an exciting opportunity to develop your career within our Multinational Claims team, to provide cradle to grave claims handling across multiple products. Joining an environment that fosters empowerment, development and ownership you will be responsible for efficiently handling a dedicated case load of UK claims for a portfolio of Multinational customers up to a maximum of £500,0000 in claims value. You will also be partnering with colleagues and stakeholders globally providing oversight and authority for overseas claims handled by our network of local offices. This role provides a great career path to further build your personal claims brand with the opportunity to be involved across multiple business lines including Property, Casualty, Financial Lines and Marine.

Your new role

• Accurately triaging and managing claim files through to settlement, prioritising new and existing work appropriately
• Enthusiastically seeking to establish liability and indemnity on all claims
• Delivering a world class service to customers
• Handling all UK claims competently to ensure that they are adequately reserved and settled as economically and fairly as possible
• Handling overseas claims which fall under the Master policy in the UK
• Providing technical support and decision making authority for overseas claims handling outside of local network authority
• Producing ad-hoc claims reports for stakeholders as required
• Providing customer oversight for a portfolio of major multinational customers
• Being part of a market-leading claims team with a focus on quality customer service
• Take telephone calls and action letters
• Develop and maintain an in depth knowledge of legal & regulatory matters

About you

• Have broad experience (minimum of 3 years) of handling cradle to grave claims within commercial lines, whether EL, PL background or complex motor personal injury background or commercial property claims
• Previous experience managing any Financial or Specialty lines claims would be beneficial but not essential, full training can be provided  
• Experience of a multinational insurance environment preferred but not essential, full training can be provided
• Developed investigation and negotiation skills with good analytical skills
• Relationship management skills with the ability to work on own initiative
• Effective workload organisation skills, with the ability to work under pressure
• Comfortable with manipulating data and producing reports with ability to use MS Office applications, Word and Excel

Why QBE? At My Best   

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference.  In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. 

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).  

#LI-Hybrid 

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;? 

5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada  

Employer of the Year 2022Winner – Insurance Insider 

British Claims Awards 2022 Winner - InsurTech Award? 

Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year? 

Working Families Best Practice Awards 2021 Finalist for:Best COVID-19 Response?? 

Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year? 

We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent 

Inclusion of Diversity 

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. 

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.?  

ESG & Sustainability 

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future.  Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report (Link).