- Will be providing administration service to customers, working to Service Levels with adherence to quality targets.
- Completing/checking and auditing casework and providing constructive feedback, coaching and training to your colleagues is a big part of what you will be doing.
- Will be expected to have engagement with our client contacts helping to resolve complex customer enquiries based on competent working knowledge of customer requirements using pension's knowledge.
- The provision of technical guidance to your teams is going to be important, providing swift support when required. Identifying process improvements in immediate area of work responsibility in order to improve output and customer service is also key.
- A minimum of 12 months of experience in senior pensions administration is essential for this role.
- Excellent attention to detail and capable of following defined processes and procedures.
- Excellent communication skills (written and oral) with a strong desire to deliver exceptional customer service.
- Will need a proven track record of quality, timely delivery and strong numeracy skills / literacy skills.
- Developing positive and productive working relationships with people is also essential.
- Strong IT skills and a willingness to learn a variety of systems.
- 28 days + 8 bank holidays. Option to buy more days through salary sacrifice.
- A cash payment annually towards flexible benefits, e.g. dental insurance, gym membership, the above extra holiday etc.
- 4 x Life Assurance.
- Company sick pay (2 months full pay, 2 months half, following probation).
- Matched pension scheme (e.g. you pay in 6%, EQ pay in 6%), up to 10% each side (20% in total).
- Discounts with major retailers (EQ Wins).
- Maternity or adoption leave of 3 months full pay, with return to work bonus / 2 weeks paid paternity leave.
This is a hybrid role with a minimum of 3 days a week required in the office.
(candidates can work from any of our UK office locations listed within the advert)
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks