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We have a fantastic opportunity for an experienced Learning and Development Manager to join a prestigious restaurant group who have a strong presence across the UK with their head office based in Leeds City Centre.
You will be responsible for designing, implementing, coaching and leading all training initiatives across each location.
We are looking for someone who ideally comes from hospitality and culture background and who has had success engaging all employees from chefs, table hosts and front of house. This is an interactive role; you will need to be passionate about service and know what great looks like. Ensuring every customer has a memorable and 10/10 experience.
Due to natural growth and success there are opportunities to develop this role, to build the group training programme and empower colleagues.
If you come from a hospitality background, are looking for a role where you can really make a difference and impact the customer journey. Send us your CV today for consideration
Key Responsibilities:
- Develop and implement training programs for all staff levels, with a focus service etiquette, and brand standards.
- Execute no-compromise steps of service to guarantee an exceptional and consistent customer experience across all locations.
- Conduct regular assessments to evaluate the effectiveness of training and identify areas for improvement.
- Partner with Business Managers to tailor training to the specific needs of each location.
- Stay informed of industry trends and best practices, incorporating innovative learning techniques and technologies.
- Provide mentorship and support to foster continuous improvement and professional growth.
Skills & Knowledge:
- Passion for Hospitality - A true love for the industry and creating memorable experiences.
- Leadership Skills - Strong ability to inspire and lead teams to service excellence.
- Excellent Communication - Able to effectively convey training materials to a diverse audience.
- Adaptability - Skilled at adjusting training methods to fit various learning styles and cultural backgrounds.
- Attention to Detail - Ensures all aspects of service exceed the highest standards.
- Problem-Solving - Ability to tackle challenges with innovative solutions.
- Organizational Skills - Proficient in managing multiple training initiatives and meeting deadlines.
- Collaboration - Works effectively across departments to align training initiatives with business objectives.
- Positive Attitude - Fosters a positive, team-oriented environment.
- Commitment to Excellence - Strives for continuous improvement and innovation in service delivery.
Qualifications:
- Previous experience in a senior training role, ideally within a premium restaurant or hotel environment.
- Proven track record of designing and implementing successful training programs.
- Exceptional communication and interpersonal skills.
Flexibility to travel to different locations as needed
