Quality Assurance Officer

Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK’s largest suppliers. Steeper’s vision is to create life’s turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services.

We have an exciting opportunity for a Quality Assurance Officer to join our existing team at Steeper, Leeds.

The Role:

We currently have a vacancy for a motivated team player to join our company as a Quality Assurance Officer working within our orthotics department in Leeds.

The successful candidate will support the delivery of quality products from our Orthotics department to our customers.

Duties/ Responsibilities:

In this role you will ensure any complaints and non-conformances are dealt with in a timely manner whilst identifying and preventing issues and improving the end quality to the customer.

In addition, you will:

• Record Non-Conformance and Customer Complaint reports and ensure they are completed and processed in line with current procedures, enabling timely feedback to relevant department.
• Sample 3rd party products as and when required.
• Build positive relationships with internal departments to facilitate open communication.
• Report back to relevant departments on quality issues and work with other teams on corrective and preventative actions.
• Provide feedback to external customers on quality performance and complaints as required.
• Audit and inspect internal processes and production on a regular and rolling basis.

What we are looking for:

• Experienced with ERP (X3) system.
• Experienced with customer complaints.
• QMS ISO9001 knowledge is desirable
• Experience in evidenced based decision making.
• Strong data input and analysis.

What we offer in return:

• Continuous professional development plans with internal and external training and courses available (Quality apprenticeship)
• Incremental holiday allowance (rising with service)
• Employee discount platform
• Employee Assistance Programs
• Qualification support
• Flexible working

Due to the high volume of applications, we anticipate we will receive for this role, in the event you have not heard from us within 14 days, we regret to inform you that you have been unsuccessful in your application. 

Steeper is a proud disability confident employer and recipient of a recognised Investors in People accolade. Steeper is committed to valuing diversity and treating everyone who works for or wishes to work for us fairly. We will treat everyone with the same attention, courtesy and respect, regardless of age, impairment, ethnic origin, nationality, religion or belief, social class, sex, sexual orientation, gender reassignment, marital or civil partnership status, responsibility for dependents, pregnancy and maternity or trade union activity. Steeper is committed to act positively towards disabled people and we actively welcome applications from disabled people.