Service Advisor

Service Advisor #INDCB

25,000 - 30,000 (Dep on exp)

Location: Leeds

Hours:

• Mon- Fri8am- 5pm
• Saturday 8:30am - 12:30pm (I in 3)

A service advisor is a professional who works at an automotive service department, typically at a dealership or repair shop. They act as the liaison between the customer and the technicians who perform vehicle repairs or maintenance. Service advisors are responsible for assisting customers with their vehicle service needs, ensuring smooth communication between them and the service team, and providing accurate estimates and advice on repairs.

Key responsibilities of a service advisor typically include:

• Customer Interaction: Greeting customers, understanding their concerns or issues with their vehicles, and scheduling service appointments.
• Diagnostics and Estimates: Listening to customer complaints and communicating those to the technicians, sometimes assisting with diagnostics. They provide cost estimates for repairs or maintenance.
• Communication: Keeping customers updated on the status of their vehicle, explaining any necessary repairs or work, and offering alternative solutions when applicable.
• Processing Paperwork: Preparing invoices, work orders, and other related documents.
• Sales: Advising customers on recommended services and parts, sometimes upselling additional services.
• Problem Resolution: Addressing customer complaints or concerns in a professional manner, ensuring customer satisfaction.
• The role requires strong communication skills, technical knowledge about vehicles, customer service expertise, and an understanding of the automotive repair process.