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Our client is a social housing provider that provides social housing across West Yorkshire. Ccurrently they are recruiting for an experienced Housing Manager.
The role is a Permanent role on a full time basis. This is a full-time role (35 hours per week) Monday - Friday offering a hybrid working approach with 2 days working from home
Our client is looking for someone to lead and manage the Housing Services team, ensuring the delivery of high-quality housing management, including lettings, management of anti-social behaviour, community engagement/customer involvement, cleaning/grounds maintenance services and compliance with regulatory consumer standards.
Day to day duties will include:
- Oversee all estate services, making sure estates are safe, clean, and well-maintained
- Develop and implement estate management policies and procedures
- Develop and implement strategies to enhance customer engagement and community participation
- Develop and introduce a variety of methods to increase customer feedback and mechanisms to collate the feedback received
- Create and maintain relationships with community groups, other partners to improve the communities that customers live in
- Ensure all housing services comply with relevant regulatory consumer standards and housing ombudsman complaints handling code
- Regularly review and update policies to reflect changes in legislation and industry standards
- Work with colleagues to ensure the empty home process is efficient and minimise the time a property is empty  Manage relationships with Local authorities where nomination agreements are in place and support them with their statutory duties
- Develop and implement strategies to address and manage anti-social behaviour
- Ensure appropriate actions are taken in line with policies and legal requirements
- Manage relationships with contractors and service providers to ensure high-quality service delivery and value for money for our customers
- Provide leadership and direction to the Housing Services team
- Develop and implement departmental goals, objectives, and performance standards
- Lead, motivate, and manage colleagues to ensure high levels of performance and service delivery
If this is something you would be interested in, please get in touch with one of the team.
