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Role Overview:
The Senior IT Technician is responsible for providing exceptional technical services to internal staff. This role involves both proactive and reactive support measures to ensure reliable technical assistance, with a significant focus on managing and optimizing Office 365 for seamless organizational integration.
Key Responsibilities:
- Deliver dependable technical support through hands-on implementation of effective solutions.
- Manage and optimize Office 365, ensuring its seamless integration and utilization across the organization.
- Lead critical projects to enhance the company's internal systems, with an emphasis on leveraging Office 365 capabilities.
- Collaborate with technical personnel to provide superior and resilient IT services.
Qualifications and Skills:
- Extensive expertise in Office 365 administration and security, with a solid technical background.
- Proficient in the Office 365 application suite, including Azure, Intune, and Power Apps, and End-User Computing.
- Effective communication skills for engaging with IT users and suppliers, catering to various technical understanding levels.
- Strong organizational skills for managing daily tasks and project responsibilities.
- Commitment to continuous learning, embracing new technologies, and refining existing skills.
- Dedicated to customer satisfaction, ensuring timely and top-quality IT support.
- Exceptional verbal and written communication skills, including a professional telephone manner.
- Flexibility to adapt and work outside regular hours when necessary.
- Stay updated with current IT trends and advancements to maintain industry awareness.
Desired Attributes:
- Proficient in Office 365, with a thorough understanding of its suite of applications and End-User Computing.
- Effective at managing day-to-day tasks while handling major projects and end-user improvements.
- Committed to continuous learning and advancement in IT skills.
- Ensures timely and high-quality IT support to meet business needs.
- Demonstrates exceptional communication skills, both verbal and written.
- Adaptable to flexible work hours when required.
- Maintains awareness of current IT technology developments and trends.
