Senior IT Technician

We are excited to present an exceptional opportunity for a Senior IT Engineer to join a leading soft drink beverage manufacturer. This is a fantastic chance to become a key player in a growing team, providing outstanding technical support and contributing to the success of a well-regarded company.

In this pivotal role, you will support the IT Manager and serve as the point of escalation for two Service Desk Engineers. Your responsibilities will include:

• Advanced 2nd Line Support: Address and resolve complex IT infrastructure issues escalated from the Service Desk Engineers.
• Microsoft 365 Management: Oversee and optimize the Microsoft 365 environment to ensure top performance and security.
• IT Infrastructure Maintenance: Assist in maintaining and enhancing the IT environment, ensuring systems operate smoothly and efficiently.
• Project Support: Play a key role in the rollout of new projects, such as a new phone system and ERP introduction.
• Team Collaboration: Guide and support Service Desk Engineers, ensuring high-quality service delivery and team cohesion.
• Issue Resolution: Troubleshoot and resolve issues related to hardware, software, and network systems.
• Documentation: Create and update documentation to enhance process efficiency and knowledge sharing within the team.

• Experience: Approximately 4+ years in IT support with substantial 2nd line experience.
• Technical Proficiency: Extensive expertise in Office 365 administration and security, with a solid technical background in related applications (Azure, Intune, SharePoint, Power Apps).
• Infrastructure Knowledge: Proven experience in IT infrastructure maintenance, covering hardware, software, and network systems.
• Project Management: Familiarity with supporting new IT projects and changes.
• Problem-Solving: Strong skills in resolving complex issues and managing multiple tasks effectively.

In addition to your technical expertise, we value:

• Communication: Clear and effective interaction with IT users and suppliers, regardless of technical understanding.
• Adaptability: Flexibility and the ability to work well within a small team environment.
• Continuous Learning: Commitment to staying current with new technologies and enhancing your skill set.
• Customer Focus: Dedication to providing excellent IT support and ensuring high levels of satisfaction.
• Flexibility: Willingness to adapt and work flexible hours as needed.

If you are a proactive and experienced IT professional ready to embrace a challenging and rewarding role within a forward-thinking organization, we encourage you to apply. This is an exciting opportunity to make a significant impact and advance your career. Apply now to explore this role further!