Customer Advisor

Simon Lincoln Recruitment Solutions

Posted 7 hours ago, valid for 23 days

Leicester, Leicestershire LE5 3TB

£22,000 - £26,400 per annum

Full Time

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Sonic Summary

This is a temporary contract position requiring 13 hours of work per week, specifically on Monday, Wednesday, and Friday mornings.
The role focuses on maintaining high levels of customer service and acting as a role model for service delivery.
Candidates should have experience in customer service, with a preference for those who can demonstrate initiative and teamwork.
The position involves handling customer inquiries, assisting with property viewings, and managing complaints to improve services.
The salary for this role is competitive, although the specific amount is not mentioned in the job description.

PLEASE NOTE THIS IS A TEMPORARY CONTRACT

Hours of Work (13 hours a week)

Mon 9am-1pm - Wed 9am - 2pm and Fri 9am - 1pm

Duties

To ensure the highest level of customer service is maintained at all times and act as a role model for excellent service delivery.
To deal with enquiries from customers and visitors to properties, providing appropriate advice and information, through email, website, telephone and in person.
To assist on open days and carry out viewings.
To follow the complaints procedures and to receive, log and attempt to resolve complaints received from customers with a view to the continuous improvement of our services.
To comply with Health and Safety working practice and to provide information to visitors and subcontractors
To respond to emergencies, both during and out of working hours, in a professional and diligent manner.
To provide administration assistance to the Property Manager
To work effectively under your own initiative and within a small team of committed and conscientious colleagues to achieve the objectives of the Corporate Goals.
Embed customer involvement by involving and consulting customers to find ways to shape, improve and deliver services to meet their needs and to promote the student experience within our halls through entertainment and involvement.

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