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THE OPPORTUNITY: Macildowie are currently looking for a Sales Administrator for a well established business based in Loughborough.You will be working in the Sales Order Processing Team assisting our Customers with Product Information, Stock Availability, Pricing and Processing the Sales Orders received.Providing the Customers with Product Information is done several ways, most of time with the customer calling the Order Processing Team or emailing the team shared inbox.The Order Processing Team also assist our Sales Managers and Customer Services Team with Product Information, Stock Availability and Pricing.As well as providing Product Information and Processing Sales Order there are also general Admin Queries involved in the role, these ranges from investigating and resolving incorrect Deliveries, Back Order Updates, Invoice Queries and Customer Returns.We are also in the process of upgrading our ERP System, implementation is next year so there will be opportunity to assist with transferring Customer & Product Data and developing new Order Processes.This is a full time permanent position.THE ROLE & YOUR RESPONSIBILITIES: Answers Customer calls and providing Product Information, or taking the relevant details to provide a Customer Call BackMonitoring a shared inbox and responding to any Customer Inquiries in a timely mannerSales Order Processing, ensuring all orders for next day are processing by 3.30pm and working closely with the Warehouse to ensure these are despatch as soon as possible to meet Customer delivery requirementsProvide a high level of Customer service at all times, seeing enquiries and complaints through from initial contact to resolution in an efficient and timely mannerArranging collections and deliveries in and around the UKEnsuring that Customers are given accurate information and delivery times to assist them in their production scheduling and keeping Opera updated with correct information & datesWorking closely with other Departments in IMS to ensure the smooth running of business, achieve targets and maintain a high level of customer service at all timesInvestigating and resolving invoice queries, and raising credits if and when requiredWorking closely with Sales Managers to maximise sales providing high Customer ServiceEXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Confident in communicating over the telephone, from Customers to Suppliers through to ManagementBe literate and numerateAble to organise and prioritise workload effectivelyComputer literate, with experience of Email software & Microsoft Office Packages, including Word and ExcelHave the ability to work under pressure and to tight deadlinesConfident in and able to work within a team to achieve targetsAble to work from your own initiative and ability to problem solve
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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
