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Customer Services

Hays Specialist Recruitment Limited
Posted 4 days ago, valid for 18 days
Location

Leicester, Leicestershire LE5 4AA

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The company is seeking a candidate to support the wider team and report to the Department Manager.
  • The role includes creating cases, scheduling service orders, managing subcontractors, and updating customer information in the internal CRM system.
  • Candidates should have experience in a fast-paced environment, excellent communication skills, and familiarity with Microsoft Office and CRM systems.
  • The position offers a salary range of £25,000 to £27,000 and requires a commitment of 37.5 hours per week, Monday to Friday.
  • Hybrid working is available after the training period.

Your new companyWorking for a leader in their field, you will report to the Dept Manager and you will support the wider team.Your new role

  • You will create cases and call activity logs.
  • Schedule service orders for maintenance jobs
  • Schedule work for technicians
  • Use internal CRM to update customer information
  • Order parts
  • Liaise with the department manager and the finance team
  • Manage subcontractors
  • Arrange travel
  • Update job sheets

What you'll need to succeedYou will be highly effective and be able to demonstrate time management.Familiar with Microsoft OfficeKnowledge of CRM systemsProven ability to thrive in a fast-paced environmentExcellent communication skillsAttention to detailWhat you'll get in returnThis role offers hybrid working after training.£25-27KMonday to Friday37.5 hours a weekWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.