Job Title: Customer Service Manager
Location: North Leicester
Pay: £34,000.00-£38,000.00 per year, plus bonus, 25 days annual leave + bank holidays
Job Type: Full-time, Permanent
SF Recruitment are currently recruiting for a Customer Service Manager to lead our clients' internal sales and customer service team.
This hands-on role involves both managing the team and actively participating in daily operations. You'll get great opportunities for growth, a generous salary and bonus package, and a supportive work environment that values your contributions.
Key Responsibilities as the Customer Service Manager
- Keep our customer service and sales team running smoothly every day to deliver excellent service.
- Managing efficient order processing, lead times, and delivery expectations keeping the customer front of mind at all times.
- Managing the customer service and internal sales inboxes within the designated turnaround time. Making sure CRM records are up to date and actioned accordingly.
- Lead, coach and inspire our customer service and internal sales teams.
- Take responsibility for departments processes and procedures and liaise with Management teams to make continual improvements.
- Monitor team performance and create reporting procedure to senior management.
- Collaborate with other departments like sales, marketing, procurement, for a smooth customer experience.
- Look at customer touchpoints to spot trends and find ways to improve the experience.
- We are looking for someone who is passionate about enhancing the customer experience at every opportunity
If you feel you have the right skills for this role please apply today or contact me directly on (url removed)
Back to searchCustomer Service Manager
SF Recruitment
Posted 4 hours ago, valid for 21 days
Leicester, Leicestershire LE1 4PG, England
£34,000 - £38,000 per annum
Full Time
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Sonic Summary
- The Customer Service Manager position is located in North Leicester with a salary range of £34,000.00 to £38,000.00 per year, plus bonuses and benefits.
- This full-time, permanent role requires hands-on management of the internal sales and customer service team while actively participating in daily operations.
- Key responsibilities include ensuring smooth daily operations, managing order processing, and maintaining effective communication through customer service inboxes.
- The ideal candidate should have experience in leading teams, monitoring performance, and collaborating with other departments to enhance customer experience.
- Candidates with a passion for improving customer interactions and a commitment to team leadership are encouraged to apply.
