- Acting as the first point of contact for clients, providing telephone and email advice on a range of employment matters. Ensuring the advice offers best practice and commercially practical solutions, whilst explaining the risks and liabilities with the associated solutions as a HR advisor.
- You will have a proven track record for advising clients on complex employment law and HR issues, including redundancies, disciplinary, grievance, TUPE, absence management and settlement agreements as a HR advisor.
- Work effectively with the wider consultancy, advice line and business development teams to support consistent delivery to clients, ensuring continuity of advice and practical support for more complex/involved client support issues where required.
- Effectively account manage a small client bank within the agreed service levels.
- Undertake client ad-hoc consultancy projects as directed. Some travel to client sites may be required.
- Draft topical articles for publication on our website and other social media platforms.
- Support the out of hours service providing a 24 hour, 7 days per week telephone cover on a rota.
- Open and approachable with effective decision making and planning skills. Your technical expertise is crucial; as is the ability to offer customer focused, pragmatic advice to assist our varied client base, maintaining utmost confidentiality.
- Have the ability to disseminate information from the client to form a clear view and exhibit commercial awareness while thinking on your feet is crucial.
- Tact, diplomacy, excellent oral and written skills are essential, as is a positive attitude.
- You must display integrity and professionalism at all times and be self-motivated.
- You must have the ability to take initiative, prioritise and plan effectively as you will often be working to tight deadlines as a HR advisor.
- Qualified or working towards Level 5 (desirable).
- Generalist HR experience dealing with complex ER and HR cases as a HR Advisor.
- Experience of drafting and advising on HR processes, policies and procedures and up to date knowledge of Employment law and case law.
- Experience of working as a Hr advisor and to deadlines in a pressurised environment.
- Experience to organise and prioritise own workload.
- Ability to work effectively as part of a team, and on own initiative and autonomously.
- IT skills. A working knowledge of Windows (Word, Outlook and Excel).
- Driving license and use of own vehicle as travel may be required (desirable).