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Job Title: Regional Portfolio Manager
Location: Leicester (covering Midlands region)
Salary: Up to £40,000 + Bonus
About the Company
Our client is an award-winning and rapidly growing student housing provider known for high-quality accommodation across the UK. Specializing in sourcing, renovating, and managing premium student properties, they handle the entire process in-house to maintain brand standards and prioritize tenant satisfaction. With over £200m raised in equity and an additional £300m available for growth, they are the first national brand to offer a reliable and exceptional housing choice for second and third-year students.
About the Role
This is a rare opportunity to join a company with ambitious expansion plans. The ideal candidate will bring strong property management experience, an exceptional customer service ethic, and leadership skills to oversee and develop the Midlands portfolio.
Key Responsibilities
- Lead the letting, management, and customer service operations across the Midlands portfolio.
- Achieve or exceed portfolio financial targets, managing rent income and budget expenditure.
- Oversee the transition and integration of new property acquisitions.
- Maintain high standards for property appearance, presentation, and brand consistency.
- Develop, manage, and motivate ambassadors and agents to achieve letting and financial goals.
- Ensure compliance with statutory, industry, and best practice standards.
- Strengthen adherence to operational processes and standards.
- Organize and oversee the annual tenant handover process each summer.
- Support the implementation of new digital business processes.
- Lead performance improvement projects and handle escalated issues and complaints.
- Research, monitor, and report on market trends in current and target cities.
- Collaborate with senior management on strategic initiatives.
Requirements
- ARLA qualification is highly desirable.
- Strong people management and leadership skills.
- Proven experience in budget management.
- Track record of providing excellent customer service, from inquiry through tenancy end.
- Ability to manage a high workload and multiple projects.
- Strong organizational, administrative, and IT skills.
- Background in HMO or student housing is highly desirable.
- Valid driver's license.
- Flexibility to work 5 weekends per year during peak periods (with days back in lieu).
Apply with your CV promptly to avoid missing out. Interviews will be scheduled soon!
