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IT Support Engineer

IT Support Engineer

Henderson Scott

Posted 2 days ago, valid for 6 days

Leicester, Leicestershire LE5 3TB

Full Time

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Sonic Summary

Join a dynamic MSP client's team as an IT Support Engineer, where you'll deliver top-notch IT solutions.
The role involves supporting and troubleshooting technical issues for clients via telephone and ticketing systems.
Candidates should have experience with Office 365, Active Directory, and supporting networks, preferably in an MSP environment.
The position offers a salary range of £25k-£32k depending on experience, with opportunities for career progression and training.
This full-time role is based in Leicester, working Monday to Friday from 8:30am to 5:30pm, and requires relevant technical skills and a full UK driving license.

Are you a techy problem solver with a passion for delivering top-notch IT solutions? Join our dynamic MSP client's team as a IT Support Engineer! You'll work hands-on with clients, supporting and troubleshooting to help them with their technical issues resolved as quickly as possible via telephone and tickets. A great opportunity to join a fast-paced environment offering you plenty of progression, support and training to take your career to the next level…

What You'll Do:- Offer support to customers and clients on the phone- Dealing with and logging Tickets - Troubleshoot and resolve hardware and software issues.- Collaborate with teams to deliver smooth IT implementations.- Provide exceptional customer support and technical advice.- Work with the 2nd line team to help solve customer issues and escalating where necessary

Key Skills & Experience:- Experienced with Office 365 and Exchange - Comfortable using Active Directory, Group Policy and Azure AD- Knowledge of Windows 10 & 11 and Servers up to 2019- Strong communication and problem-solving skills.- Experience with supporting and administering Networks - DNS, DHCP etc- Previous experience in an MSP environment (Desirable)- Full UK Driving License

Location: Leicester Work Pattern: 8:30am - 5:30pm Monday to FridaySalary: £25k-£32k DOE

If you have the relevant skills above and want to join a growing and market leading MSP in the Leicester area that can offer you further career development opportunities, training, hybrid working and a competitive contract package, we want to hear from you!

This is an urgent role that needs filling asap so apply now!

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