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Role:Product Support Specialist
Location:Leicester
About the role:
- Undertake daily duties to include Eos Query Management, IBTs, Requisitions, Orders, Works
- Orders, Outstanding Orders, Quotes, Tender response, Project costing & quotation.
- Provide viable price and delivery recommendations based on available system information
- Resolve supplier issues on Delivery performance or returns, credits etc.
- Monitor Shared Outlook Inbox, Monitor Personal Outlook Inbox,
- Help educate and build product knowledge within the Branch Network.
- Assist with order book to ensure accuracy of monthly targets, OTIF and business reporting requirements.
- Monitor Dashboard and KPIs and react effectively to maintain targets.
- Supplier interaction/relationship building with core suppliers \Eriks Branch Network.
- Contribute towards continuous improvement by proactively making suggestions and taking the lead.
- Assist and participate with any training needed - system and product training.
- Communicate with the Branch Support Manager on any issues faced.
- Raise Safety Report Cards on Intelex as required.
Hours of work:
8.30am - 5pm (Mon-Thur)
8.30am - 4.30pm (Fri)
1 hour break
About you:
- Experience and Essential Requirements
- Understanding of Process Valves, how they work & reasons for use
- Understanding of Supply Chain & Process
- Understanding of our Customers business and their operating challenges.
- Experience in an internal sales or customer service function
- Desire & competence to deliver excellent customer service
- Capable to provide product / commercial solutions
- Ability to manage and prioritise own workload
- Working knowledge of MS Office applications Namely Word, Excel and Outlook.
- Experience in a technical biased role I.e. engineering, product, solution sales etc.
Behaviours
- Excellent written and verbal communication skills (English)
- Ability to work effectively individually and within a team in person and remotely
- Flexible attitude with a curiosity to learn and develop
- Focused on quality with an eye for detail.
- Ambition to win and to develop
Who we are:
Were ERIKS a leading Specialised Industrial Service Provider, making remarkable a reality every single day.
We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make industry work better. You might just see O-rings and valves, but to us, they help power the world.
We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and a hands-on service.
This is where you come in!
Why ERIKS?
With 170 sites across the UK and Ireland, a supportive environment is never far away.
And, even though were proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs.
You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there. At ERIKS, were committed to building a community its the people you work with, its the support you receive from your manager, it's the technical specialism that is at the core of everything we do.
What are you waiting for? We cant do it without you!
