Position: Customer Care Coordinator
Location: Leicester - LE19
Duration: Temporary on going
Compensation: £11.50 - £13.50 per hour
Hours: Full-time, On-site
The Professional Services Division at SF Recruitment seeks a proactive and highly organised Customer Care Coordinator to join a respected construction company. This temporary role is crucial for maintaining high customer service standards and ensuring smooth operations within the Customer Service Department.
Key Responsibilities:
- Adhere to company policies and procedures.
- Resolve inquiries promptly and efficiently, ensuring follow-up until resolved.
- Implement the company's Customer Care Policy.
- Manage customer emails, address issues, draught correspondence, and maintain documentation.
- Handle email correspondence in a professional and timely manner, escalating matters when necessary.
- Log and resolve incoming calls accurately.
- Collaborate with the Customer Care Manager to resolve defects and maintain records.
- Provide administrative support, including managing correspondence and filing.
- Liaise with subcontractors, manage maintenance requests, and oversee invoicing.
- Coordinate with the Buying department for material procurement.
Key Requirements:
- Previous experience in a similar role is essential.
- Proficiency in Microsoft Office suite.
- Attention to detail and ability to manage multiple tasks simultaneously.
- Professional and courteous telephone manner.
- Strong team player with excellent interpersonal skills.
- Experience in the construction industry preferred but not required.
If you have the necessary skills and would like to be considered for this role, please apply now!Â
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Customer Care Co-ordinator
SF Recruitment
Posted 9 hours ago, valid for 11 days
Leicester, Leicestershire LE32JU, England
£11.44 - £13.5 per hour
Part Time
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Sonic Summary
- The position is for a Customer Care Coordinator located in Leicester, LE19, offering a temporary ongoing role with a full-time on-site schedule.
- Compensation ranges from £11.50 to £13.50 per hour, depending on experience.
- The role involves maintaining high customer service standards, resolving inquiries, managing correspondence, and collaborating with the Customer Care Manager.
- Candidates are required to have previous experience in a similar role and proficiency in Microsoft Office, while experience in the construction industry is preferred but not mandatory.
- Strong organizational skills, attention to detail, and excellent interpersonal abilities are essential for success in this role.