Mobile Service Engineer

Job description

Will you become part of our global family?

About TerbergDTS

Originally founded as Distribution Tractor Services in 1998, TerbergDTS (UK) Ltd is a UK subsidiary of the Royal Terberg Group. We are the market leading supplier of specialist vehicles, equipment and support to the UK logistics, distribution, port, industrial, aviation and fire and rescue.

TerbergDTS provides a comprehensive offering of new and used Terberg tractors, Aviation GSE and Fire and Rescue vehicle and equipment for both sale and hire. Operating from premises at Halifax, Nottingham and Gloucester, with a network of highly skilled field and workshop based engineers and a substantial parts holding, allows TerbergDTS to support customers with nationwide breakdown cover 24 hours a day / 365 days a year. This ensures maximum uptime and an outstanding first time fix rate.

Job title: Mobile Service Engineer

Reports to: Service Manager/Advanced Technician Supervisor/Advanced Technician

Direct Reports: None

Location: Leicestershire region

Purpose of the role

To perform a variety of routine servicing, inspections and subsequent repairs to one or more types of Distribution Tractors, Ro-Ro Tractors and other sea port equipment, Aircraft Equipment (GSE Only) and any other manufacturer’s products on customer’s premises when requested. To perform visual or operational checks to locate worn, dirty or maladjusted parts. To carry out technical inspections or use technical manuals and diagnostic techniques to find and repair inoperable or defective machine parts, components or systems using a small variety of test equipment. You will be required to undertake thorough inspections of accident damaged machines and produce accurate reports to enable repair. For the greater period working without direct supervision, observing all company and site Health & Safety requirements at all times.

Responsibilities

• To represent TerbergDTS Service Department in the 'field’ and to display the highest standards of; appearance, manner and technical ability.
• To work as an effective member of the Service Department.
• To undertake the tasks and assignments issued by the Service Department either by oral instruction or in the form of electronic work instructions.
• To determine own repair and maintenance techniques, undertake equipment selection, proper materials and to implement the correct safety measures. E.g. Eye Protection, suitable clothing etc.
• To obtain agreement from the customer that the work has been completed as required/requested, and in all cases to obtain signature and purchase order number where necessary.
• To perform all relative administrative procedures to acceptable standards.
• To perform all inventory procedures relative to the vehicle parts stock to maintain an accurate account of components carried and used.
• To ensure maintenance and repairs are carried out in accordance with manufacturer’s instructions and our Safe System of Work procedures.
• To understand the Company’s Health & Safety Policy and to work safely and co-operate to enable TerbergDTS (UK) Ltd to fulfil its statutory obligations and that all staff are responsible for safety in their own working area.
• Attend all training courses/seminars as the business requires.
• To keep all company equipment in a clean, safe and presentable manner (i.e. company vehicles, etc).
• Company supplied equipment to be kept secure at all times.
• Mobile phones should be used in line with current legislation.
• To work with all departments, particularly with projects that are being explored or implemented.
• To be prepared to work additional hours when required which may include out of hours call out.
• To be prepared to work away from home on customer’s vehicles either with or without workshop facilities being available for use, this may involve unsociable hours to ensure the completion of the job.
• Undertake any other duties consistent with the purpose of this job or to support the needs of the business.

Critical Skills Required

• High attention to detail, without sacrificing on quality.
• Flexible approach to work.
• The ability to work to tight deadlines, under pressure and with a sense of urgency.
• Communications skills, both verbal and in writing, together with the ability to communicate at all levels.
• Interpersonal skills and the ability to develop strong working relationships.
• Ability to manage own workload independently prioritise tasks.
• Self-motivational with the ability to challenge the status quo, and research and offer suggestions for problem solving.

Critical Knowledge Required

• Knowledge of current road traffic law i.e. speed limits, van weight restrictions, driver’s hours etc.
• Ensure high standards of preventative maintenance and repairs are actioned in line with manufacturers’ recommendations/instructions and our Safe System of Work procedures.
• Knowledge of Terberg Tugs.
• Knowledge of latest diagnostic systems.

Qualifications and Experience Required

• City and Guilds Level 3 - Vehicle Mechanical and Electronic Systems - Maintenance and Repair Qualification or equivalent qualification.
• To demonstrate substantial experience in Auto Electrician fault diagnosis and resultant repairs, including the use of electronic diagnostic equipment to include working experience of a range of heavy goods/specialist vehicle.
• UK valid driving licence.

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Free or subsidised travel
• Health & wellbeing programme
• Life insurance
• Sick pay