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Job Summary
We are seeking a highly organised and detail-oriented Business Support professional to join our team. The ideal candidate will provide essential administrative support, ensuring the smooth operation of daily business activities. This role requires proficiency in various office software and excellent communication skills to effectively assist colleagues and clients.
Duties
- Filing - both electronic and hard copy
- Corresponding with clients and third parties via telephone and email
- File opening and dealing with the necessary compliance including ID checks
- Recording any chargeable time as required
- Photocopying and preparing bundles or other relevant enclosures
- Scanning generally and scanning and labelling the department’s post
- Dealing with letters/attendance notes
- Updating and maintaining databases to correspond with the documents held in the storage
- General administrative assistance, e.g. preparing a Will for engrossment, storing the same
- Updating case management system
- Raising cheque/Bacs/TT requests
- Taking new client enquiries and allocating appointment slots
- Taking the overflow telephone calls from reception
- Franking the firm’s post and organising any DX items to go out on a daily basis
- Booking rooms for meetings
- Making files ready for archiving and dealing with all necessary compliance procedures
- Covering reception at lunchtimes and holiday cover
- Adding new precedents to the case management system
- Updating department resources such as factsheets and client questionnaires
Requirements
- Administrative/IT skills
- Accurate and methodical work
- Good time keeper
- Good interpersonal & organisational skills
- Ability to work unsupervised
- Work to high levels of accuracy & attention to detail
- Confident dealing with a wide range of people via telephone, email or face to face
- Professional telephone manner
- Ability to work under pressure in a busy office
- Previous experience in an administrative role
- Confident working with Microsoft Office software (mainly Outlook, Excel & Word)
Hours:
- Monday to Friday
- 9am to 5:30pm
- 1 hour for lunch
