Back to search
Business Support Assistant
- Leighton Buzzard, Bedfordshire
- Full Time, Permanent Role
- Salary - Negotiable depending on experience
- Hours - Monday to Friday - 9.00am - 5.30pm
Job Duties
- Filing - both electronic and hard copy
- Corresponding with clients and third parties via telephone and email
- File opening and dealing with the necessary compliance including ID checks
- Recording any chargeable time as required
- Photocopying and preparing bundles or other relevant enclosures
- Scanning generally and scanning and labelling the department’s post
- Dealing with letters/attendance notes
- Updating and maintaining databases to correspond with the documents held in the storage
- General administrative assistance, e.g. preparing a Will for engrossment, storing the same
- Updating case management system
- Raising cheque/Bacs/TT requests
- Taking new client enquiries and allocating appointment slots
- Taking the overflow telephone calls from reception
- Franking the firm’s post and organising any DX items to go out on a daily basis
- Booking rooms for meetings
- Making files ready for archiving and dealing with all necessary compliance procedures
- Covering reception at lunchtimes and holiday cover
- Adding new precedents to the case management system
- Updating department resources such as factsheets and client questionnaires
- Generally ensuring compliance with the firm’s procedures, policies and office manual to include the firm’s policies on employment, anti-money laundering, use of IT, health & safety and client care
- Any other administrative tasks as required by Management and Fee Earners
Required Skills & Competencies
- Administrative/IT skills
- Accurate and methodical work
- Good time keeper
- Good interpersonal & organisational skills
- Ability to work unsupervised
- Work to high levels of accuracy & attention to detail
- Confident dealing with a wide range of people via telephone, email or face to face
- Professional telephone manner
- Ability to work under pressure in a busy office
