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Connells Survey & Valuation Ltd is a Chartered Surveying and panel management company that offers a national service to clients. Our business is to provide mortgage valuation and survey reports on residential properties in the United Kingdom to private clients and to our lender clients, the banks and building societies, who provide the public with mortgages.
The Sales Team Leader is expected to:
- Drive and manage performance of all members of the team to maximise sales and productivity, improve the % of converted leads, set transparent, stretching, but achievable targets
- Through effective leadership and communication inspire their team, creating a clear inclusive vision, building confidence and gaining trust and commitment
- Collaborate with the Business Development team to analyse and provide feedback on referral sources identifying areas for improvement such as the quality of leads received
- Review QA results to identify areas of improvement and recognise great performance. Work closely with the Training team to promote best practice and enhance learning outcomes
- Proactively work with each and every member within the team to support and develop them to be 'the best that they can be’
- Proactively build a strong team by working with the Head of Recruitment and other managers within Central Operations to identify and recruit new Customer Service Advisors without prejudice, to satisfy all current and future capacity needs
- Be an active participant and contribute fully as a member of the Central Operations leadership team to manage change and create and implement new initiatives to increase revenue and quality of reporting, facilitating the growth and success of the business
Experience
- Worked as a team leader within a sales environment
- A proven track record of building and maintaining a high performing team, delivering innovative solutions and outstanding service results through strong leadership
- Ability to set clear vision and strategy
- Strong performance and risk awareness within a regulatory and client focused environment
- Previous experience of managing staff and addressing performance issues
