- Develop great relationships with panel firms by :
- acting as key contact point for queries
- maintaining strong communication with firms
- being open and honest in dealings with panel firms
- working on a collaborative basis to achieve great results
- Always having the customer at the heart of everything we do
- Visit the panel surveying firms across the UK in accordance with client requirements to:
- regularly review and discuss performance KPIs with panel firms to measure actual results against expectations (face to face or audio at least every 12 months)
- engage with panel firms immediately where there is a urgent performance issue identified
- Co-ordinate specific training requirements with Audit for delivery to panel to improve knowledge and service
- create and manage action plans, where necessary to improve any shortfall in performance
- review working practices in line with RICS, client and Company guidelines and align/improve where necessary
- Prepare monthly panel performance communications for distribution to firms
- review governance around company policies relating to:
- Information Security
- Data Management / Protection
- Records Management
- Health & Safety
- Anti-Bribery & Corruption & Money Laundering
- Business Continuity/Disaster Recovery
- Physical Security
- Pre-Employment Screening
- Deliver constructive feedback to Panel Firms following any site visits and same upon receipt of completed Due Diligence templates and agree with the firm any actions required to address issues identified.
- Undertake follow up visits/calls where necessary to confirm compliance relating to areas previously highlighted as requiring action.
- Be consistent in all dealings with Panel and demonstrate the enthusiasm to deliver the best service for our customers and clients.
- Actively seek to identify and recruit new firms to Panel to ensure the appropriate level of cover is available for clients across all locations and job types.
- Support the team in chasing DD action plans as appropriate to ensure gaps identified in reviews are closed.
- Work with other Survey and Valuation colleagues, where appropriate, to deliver excellent service to clients and customers
Back to searchSupplier Relationship Manager
Connells Survey and Valuation
Posted 6 days ago, valid for 16 days
Leighton Buzzard, Buckinghamshire LU7 0QU, England
£48,000 - £57,600 per annum
Full Time
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Sonic Summary
- Connells Survey & Valuation Ltd is seeking a Supplier Relationship Manager with a focus on analyzing operational performance and governance of firms on their valuation panel.
- The role involves developing strong relationships with panel firms, maintaining communication, and ensuring customer-centric service.
- Candidates should have at least three years of relevant experience in a similar role and a salary range of £40,000 to £50,000 is offered.
- Responsibilities include reviewing performance KPIs, coordinating training, and managing action plans to address performance shortfalls.
- The position also requires compliance with company policies and actively recruiting new firms to ensure adequate coverage for clients.
