Order Processer

Order Processer

My client is a recognised and highly regarded B2B Trade Distributor, and they are looking for a Order Processer to join the team.

Basic Salary: £26k plus bonus

Location: Office based, Leighton Buzzard

Hours: 8.30am - 5.00pm Mon to Fri (40 hrs a week)

Job Summary

The Order Processer manages and orchestrates customer orders placed via the e-commerce trade shop. Working as a member of the Sales Team, you are required to process e-commerce orders efficiently and accurately

This is an office-based role in a fast-paced environment where you will be expected to respond quickly to customer website enquiries, process website orders quickly and accurately, contact vendors via phone regarding stock updates and contact customers via phone to provide order progress updates as necessary.

Key Duties and Responsibilities

• Process orders received via the trade e-commerce shop efficiently and accurately
• Respond to website contact form and sales enquiries
• Respond to customer enquiries via the website’s instant chat messenger
• Contact customers via phone and email with relevant progress updates to their order and back-orders
• Contact vendors via phone and email where necessary to retrieve up-to-date stock information
• Provide a helpful and friendly service to customers
• Build strong rapport with trade website customers
• Increase sales revenue where possible by up-selling web-orders as appropriate
• Manage your own time and balancing your workload
• Maintain / update the sales contact database within scope of role
• Assist with sales administrative tasks on a delegated basis as appropriate
• Contribute and aim towards company sales targets
• Work as part of a team to ensure the highest level of customer service
• Attend on and off-site training from time to time to support and develop role

Experience / Education Required

• A good basic level of education (i.e., schooling / further education)
• B2B sales experience (ideal but not essential)
• Experience and/or desire to work within a busy office environment working closely with your colleagues

Skills / Knowledge

• Good communication skills both orally & written (emails etc.)
• Good numeracy skills
• Computer skills:
  • Competent in Microsoft Office (Outlook, Word, Excel)
  • CRM System (Microsoft 365 Business Central / NAV Dynamics useful but not essential)
• Self-disciplined, organised and ability to work on own initiative and with attention to detail
• Self-motivated with desire and ability to achieve own and agreed goals
• Good interpersonal and communication skills to build relationships with customers, vendors, and colleagues
• Ability to multi-task and work in a fast-paced environment and to prioritise as necessary
• Ability and trustworthiness to work alone with minimal supervision
• Great attention to detail and ability to maintain accurate and up-to-date information