Application Support Engineer

Job Title: Application Support Engineer (Retail Technology Technician)Location: Letchworth, Herts Office/WFH Split: Hybrid (2-3 days per week in the office, flexible)Salary: £35,000 - £40,000 + BenefitsSchedule: Full-Time (40 hours per week)Expected Start Date: 30/09/2024

About the Role:

We are seeking a motivated Application Support Engineer (Retail Technology Technician) to join our team. You will work closely with business stakeholders and technical teams to support and enhance critical technologies and processes within the retail and distribution sectors. As part of a collaborative team, you will contribute to the innovation and improvement of business operations through technology.

Key Responsibilities:

• Support and maintain IT systems to ensure they are operational and up to date.
• Troubleshoot and resolve technology-related issues.
• Liaise between technical teams and business stakeholders for effective communication.
• Gather business requirements and translate them into technical specifications.
• Identify opportunities for technology to enhance business processes.
• Lead technology-driven initiatives to improve operations.
• Assist in the design and implementation of technology solutions.
• Integrate modern technologies into existing business systems and processes.
• Develop and deliver training programs for end users.
• Identify and mitigate risks associated with technology implementation.

Skills & Experience:

• Strong appreciation for IT systems, software development, data management, and cybersecurity.
• Solid understanding of business processes and operations.
• Excellent communication and interpersonal skills for interaction with both technical and non-technical stakeholders.
• Ability to explain technical concepts clearly to non-technical audiences.
• Strong analytical and problem-solving skills.
• Familiarity with data analysis tools and techniques.
• Understanding of project management methodologies (advantageous).
• Ability to thrive in a fast-paced, dynamic setting.

Qualifications:

• Degree-level education or equivalent relevant experience.

Benefits:

• Performance-related bonus
• 33 days annual leave (including bank holidays), increasing to 38 days with service
• Exclusive discounts at major retailers, restaurants, holidays, and more
• Generous staff discounts for you and your family
• Award-winning training and development programs with excellent career prospects
• Wide range of wellbeing support for you and your family

Why Apply through Deerfoot?

• We offer an impartial, consultative service with trusted insights into opportunities-no pressure, no manipulation.
• Our market expertise ensures high submission-to-interview/offer ratios, helping candidates stand out.
• We engage in skilled negotiations to ensure you receive the best possible salary or day rate at the offer stage.
• Over two decades of annual audits by BSI, consistently achieving the BSI 9001 Quality Standard.
• As a REC Corporate Member, we uphold the highest standards of professional practice.
• For every CV submitted, we donate £1 to the Born Free Foundation.
• Since 2020, we've been offsetting our entire workforce's carbon footprint through Ecologi, contributing to climate action.

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Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.