French speaking Customer Service Coordinator

I am seeking a dedicated and enthusiastic French Speaking Customer Service Coordinator to join this team. This role is essential in providing exceptional customer support and ensuring a positive experience for their French-speaking clients. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to manage multiple tasks efficiently.

Client Details

I am currently working with this market leading company, boasting a workforce of dedicated employees this is certainly a thriving organisation. Located in Shenstone, this significant company is renowned for its commitment to quality and innovation and surge in growth over the past number of years.

Description

Key Responsibilities:

• Customer Support: Provide timely and effective assistance to French-speaking customers via phone, email, and chat, addressing inquiries, resolving issues, and providing product information.
• Communication: Act as a liaison between customers and internal teams, ensuring clear and effective communication of customer needs and feedback.
• Order Management: Process customer orders, track shipments, and handle returns or exchanges while maintaining accurate records.
• Problem Solving: Identify and troubleshoot customer issues, escalating complex cases to the appropriate department when necessary.
• Documentation: Maintain accurate customer records and documentation of interactions, ensuring compliance with company policies.
• Feedback Collection: Gather customer feedback and insights to help improve products and services.
• Team Collaboration: Work closely with sales, marketing, and logistics teams to ensure a seamless customer experience.
• Training and Development: Assist in training new customer service team members on best practices and tools.

Profile

A successful French-speaking Customer Service Coordinator should have:

• Fluency in French and English
• Proven customer service experience, preferably in the industrial/manufacturing sector
• Strong communication and interpersonal skills
• Export order processing
• Ability to handle complaints and difficult situations
• Knowledge of customer service principles and practices
• Proficiency in relevant computer applications

Job Offer

• A competitive salary in the range of £27,000 - £30,000 per annum
• Opportunity to work in a thriving industrial/manufacturing sector
• Be a part of a dedicated and professional customer service team
• Opportunity to grow and learn within the company
• Great benefits package.