Service Desk Analyst

Service Care Solutions

Posted 2 days ago, valid for 6 days

Lincoln, Lincolnshire LN1 1TT, England

£18 - £19.53 per hour

Full Time

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Sonic Summary

The Lincolnshire Police are seeking an IT Service Desk Analyst for a temporary position at their headquarters.
The role offers a rate of £19.53 per hour and requires experience in an IT support role.
As the first point of contact for IT support, the analyst will provide both first and second-line technical assistance to police officers and staff.
Key responsibilities include diagnosing issues, installing IT equipment, and ensuring compliance with IT security policies.
Candidates must possess strong customer service skills and a full UK driving license, along with the ability to work under pressure.

IT Service Desk Analyst - Lincolnshire Police

Location: Headquarters
Contract: Temporary
Rate: 19.53 per hour (Umbrella)
Recruiter: Lewis Ashcroft - Service Care Solutions
Service Care Solutions is assisting Lincolnshire Police in recruiting an IT Service Desk Analyst to join their Digital Business Services team.

Role Overview

As an IT Service Desk Analyst, you will be the first point of contact for IT support across the force, providing both first and some second-line technical assistance. You will diagnose and resolve issues, escalate where necessary, and ensure smooth operation of core IT systems.

Key Responsibilities

Providing remote and in-person IT support to police officers and staff
Resolving technical issues via phone, email, and ticketing software
Installing and configuring IT equipment and software
Ensuring IT security policies are followed
Maintaining documentation for troubleshooting and solutions

Requirements

Experience in an IT support role
Strong customer service skills
Knowledge of Microsoft Office, Windows OS, and IT infrastructure
Ability to work under pressure and meet tight deadlines
Full UK driving license

Security Clearance Required
If you're interested in this role, contact Lewis Ashcroft at Service Care Solutions or apply now!
(url removed)

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