Service Desk Analyst

Service Care Solutions - Social Work

Posted 2 days ago, valid for 7 days

Lincoln, Lincolnshire LN4 2DZ, England

£19.53 per hour

Full Time

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Sonic Summary

The Lincolnshire Police are seeking an IT Service Desk Analyst for their Digital Business Services team on a temporary contract.
The role offers a pay rate of £19.53 per hour through an umbrella company.
Candidates should have experience in an IT support role and possess strong customer service skills.
Knowledge of Microsoft Office, Windows OS, and IT infrastructure is essential, along with the ability to work under pressure.
A full UK driving license and security clearance are also required for this position.

IT Service Desk Analyst - Lincolnshire Police

Location: HeadquartersContract: TemporaryRate: £19.53 per hour (Umbrella)Recruiter: Lewis Ashcroft - Service Care Solutions Service Care Solutions is assisting Lincolnshire Police in recruiting an IT Service Desk Analyst to join their Digital Business Services team.

Role Overview

As an IT Service Desk Analyst, you will be the first point of contact for IT support across the force, providing both first and some second-line technical assistance. You will diagnose and resolve issues, escalate where necessary, and ensure smooth operation of core IT systems.

Key Responsibilities

Providing remote and in-person IT support to police officers and staff
Resolving technical issues via phone, email, and ticketing software
Installing and configuring IT equipment and software
Ensuring IT security policies are followed
Maintaining documentation for troubleshooting and solutions

Requirements

Experience in an IT support role
Strong customer service skills
Knowledge of Microsoft Office, Windows OS, and IT infrastructure
Ability to work under pressure and meet tight deadlines
Full UK driving license

Security Clearance RequiredIf you're interested in this role, contact Lewis Ashcroft at Service Care Solutions or apply now!

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