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- Lead, mentor & manage the B2C tenant sales contact centre for insurance and tenants services functions, maximising revenue, exceeding revenue targets and creating a high performance culture that is focussed on delivering good customer outcomes.
- Manage the sales pipeline, forecast sales and prepare regular reports for senior managementÂ
- Collaborate with Marketing and other supporting functions to produce effective campaigns initiatives and process improvements that drive growth.
- Undertake monthly 1:1’s with your management team to ensure there are open lines of communication & to identify strengths & weaknesses, training & development requirements, implementing performance plans when required.  Â
- To proactively seek and deliver continuous process improvement.
- To ensure resource management is well planned in line with the business needs & recruitment of new team members is done diligently  ensuring new recruits are aligned to the business culture & values
- Ensure compliance with all regulatory requirements and maintain up to date knowledge of tenant insurance products and industry changes. Implementing company’s policies and strategies within your teams, through strong communication  Â
- Manage, motivate, develop and lead members of the team, through developing and implementing an effective reward and recognition, training and development program.
- Lead by example and drive a customer centric approach within the team, focusing on delivering an exceptional customer experience inline with consumer duty requirements.Â
- To identify areas of opportunity for the business to grow the B2C sales function & implement changes when required Â
- ‘Know your customers’ - ensure customer intelligence is accurate, staying close to customer needs and feeding back changes/products required to the rest of the business.Â
- To ensure all regulatory requirements are implemented and demonstrated within your areas of responsibility. Â
- Competitive holiday allowance with the annual option to buy additional daysÂ
- Death in Service benefit of x4 salary
- Company pension scheme
- Enhanced maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemesÂ
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
- We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.
