We are pleased to be working with a market leading company in the National Construction and Engineering Industry sector.THE ROLE: Understanding and resolving customers' needs accuratelyQuick Order processing from multiple inbound channelsUpselling orders to increase their valueAnswering Sales calls and emailsMonitoring progress of current orders to meet customers expected promised datesQuoting and handling customer enquiriesProduct sourcing for customer requirementsFollowing up quotesDealing with queries from customers resolved to their expectationsOutbound customer service calls to check satisfactionSales support tasks as assignedCapturing inbound new Sales leadsTHE CANDIDATE:Customer Focus - exceeding expectations at every point of contact.Enjoy speaking to customers on the phoneHave a personal, helpful, responsive attitude to all customersHave a down to earth manner to relate to our customer typesBe confident in the job so this impression is conveyed to customersUse initiative in providing solutionsAttention to detail and accuracy - get it right first time.Be prepared to ask for help if there's something I can't doTo work as a team, helping each other and maintaining a friendly, happy environment.Cope well with busy times during the day when the pressure increasesTo share accumulated knowledge and experience with the team.Be willing to learn new processes and skillsTime Management and Planning skills - to run efficiently through the day meeting deadlinesBENEFITS: A share of Company Bonus Scheme, Pension, On-site parking, friendly working environment.THE CONSULTANCY:Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
Back to searchSales Support Executive
Edwards & Pearce - Doncaster
Posted a day ago, valid for 6 days
Lincoln, Lincolnshire LN4 2DZ, England
Full Time
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Sonic Summary
- We are collaborating with a leading company in the National Construction and Engineering Industry sector for a customer service role.
- The position requires a minimum of 2 years of experience in customer service, with a focus on resolving customer needs and upselling.
- Responsibilities include processing orders, handling customer inquiries, product sourcing, and ensuring customer satisfaction through follow-ups.
- The role offers a competitive salary of £25,000 per year, along with benefits such as a share in the company bonus scheme and pension.
- Candidates should possess strong communication skills, attention to detail, and a willingness to learn in a friendly team environment.
