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We are recruiting a Customer Service Advisor to join our client in Lincoln on a Full Time, Permanent basis.
Our client is an excellent business to work for, who are forward-thinking and leaders in their field. If you're naturally good at building excellent customer working relationships then you'll be right at home in this role.
Day-to-day, you will be:
- Handling any queries, by incoming telephone calls or emails, from customers, in-line with the company's requirements and timeframes;
- Making outbound calls where required, providing excellent customer service skills;
- Dealing with customer service 'tickets' on a project management basis and liaising with other departments until resolved;
- Using the company CRM system to ensure all communications with customers are noted;
- Providing Database Administration support where required on the database, and using a range of Microsoft Office products;
- Updating customer records within the database;
- Supporting with General Administration tasks as usual;
- And any other duties as necessary within the scope of the role and in-line with the company's requirements.
What the company is looking for:
- An ability to display empathy when handling complaints and act as an Account Manager;
- Good problem-solving skills;
- Solid Account Management skills;
- Teamwork skills;
- Ability to think on your feet and deal with deadlines/pressure;
- Microsoft Office skills;
- Versatility.
In return for your skills and experience, the company can provide:
- A great environment to work in with an excellent Management team to support you;
- A competitive and attractive bonus structure;
- A hybrid working structure;
- Free on-site car parking or good transport links;
- And excellent opportunities for growth and development.
The salary offered is 24,375 per year.
Working hours will be 8:00am-4:00pm (37.5hrs per week).
This vacancy will be very popular: apply now to avoid disappointment. Shortlisting will take place very soon. If you have any questions please contact Cameron Ford on (phone number removed) or send your CV.
Reflect Recruitment Group is operating as Employment Agency under the Employment Agencies Act 1973.
