Retail Operations Manager

Retail Operations ManagerLincoln, Full time, PermanentCirca £40,000 (plus £3k bonus and uncapped overtime)

Our Lincoln based Client is seeking a Retail Operations Manager to join their Senior Management Team whilst also being a very hands-on & dynamic leader, with a methodical mind who works well in a fast-paced environment.

• 30 days inclusive of Bank Holidays
• Closed on Mother’s Day & Father’s Day
• 20% staff discount
• Company trips
• Star of the Month Awards
• Staff thank you & reward events

The ideal Retail Operations Manager will be responsible for the retail function, which also includes customer service and goods in, you must be a strong and clear communicator, this a varied role and the responsibilities include:

• Create workload plans across your department.
• Oversee courier dispatches.
• Ensure high standards are maintained.
• Be dynamic in managing workload, meeting both your personal & team deadlines.
• Recruit and train staff to consistently uphold high standards.
• Manage new starter paperwork, H&S inductions, and training plans.
• Evaluate daily workload and handle staff briefings.
• Create staff workload plans, complete staff reviews.
• Overseeing site maintenance.
• Liaising with a wide range of external suppliers.
• Getting involved with project management and research.

The successful Retail Operations Manager will have the desire to work in a fast paced, dynamic environment and be highly organised, other attributes required are:

• Efficiently manage multiple workloads during busy times.
• Plan strategies and delegate tasks, overseeing detail-oriented completion.
• Manage a diverse retail team with ease.
• Take ownership and drive projects to successful completion independently.
• Ensure smooth operations with meticulous organisation and adaptability.
• Communicate effectively paying attention to detail while proactively communicating.
• Be proficient with Microsoft Office, email, and IT systems for streamlined processes.
• Be results-driven, set KPIs, implement incentives, and lead the sales team to exceed targets.

Thank you for your interest in this vacancy and good luck with your application.

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