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At Adaptable Recruitment we have a fantastic opportunity for a Customer Services Administrator - Telephony to join a fast growing company in the Liverpool areaSalary: £23788 - increase after 6 months 6 months FTC - with potential to go permanent Fully office based: discussion over hybrid working after trainingWorking hours: 35 hours Reporting into: Team Leader Main Responsibilities to include:
- To maintain a high standard of customer service through efficient and courteous handling of incoming telephone calls and processing claims in an accurate and timely manner
- Answer and handle incoming telephone calls in a professional, courteous & timely manner
- Respond to and resolve customer queries received by email
- Respond to telephone queries by checking details on the company system
- Issue claim forms, membership applications and other information to. customers as requested
- Update the system with changes to membership details by telephone, email or paperless change requests
- Process claims forms as required
- Ensure adherence to regulatory and compliance issues at all times
- Keep team leader informed of any unresolved issues
The ideal candidate:
- Good quality of call handling
- Accuracy and appropriateness of email responses
- Ability to resolve queries
- Efficiency in processing claims
- Product Knowledge
- Flexible in covering other areas
- Accuracy in dealing with paperless change requests
