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A exciting opportunity has opened for a Customer Service Manager within a reputable manufacturer based in Liverpool. This role seeks a motivated Customer Service Manager, passionate about leading a team with a background knowledge of the fast-paced manufacturing industry. Managing a team of 5, the ideal candidate will need to have strong communication and leadership skills.
Client Details
The company is a well-established manufacturing company, that prides itself on its products and presence in the market.
Description
- Lead and manage the Customer Service team to deliver outstanding customer service.
- Implement and optimise customer service policies and procedures.
- Collaborating with other departments to ensure a seamless customer experience.
- Handle and resolve escalated customer complaints.
- Ensure customer satisfaction and provide professional customer support
- Conduct regular team meetings and performance reviews.
- Identify opportunities for improvement and implement changes where necessary.
Profile
A successful Customer Service Manager should have:
- Proven experience in a leadership role within a customer service setting.
- Strong knowledge of customer service practices and principles.
- Exceptional communication and interpersonal skills.
- The ability to analyse data and use it to improve customer service.
- Proficiency in customer relationship management (CRM) software.
Job Offer
- A competitive salary of £37,500.
- On site parking.
- An opportunity to work in a collaborative, team-oriented environment.
- A chance to lead and develop a dynamic customer service team.
- The ability to make a significant impact on our company's customer service strategies.
If you're eager to lead a customer service team in a thriving industrial/manufacturing company in Liverpool, apply today for this exciting role.
