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Client Success Manager

Inside Global
Posted 17 days ago, valid for 7 days
Location

Liverpool, Merseyside L96GB, England

Salary

£30,000 - £36,000 per annum

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Contract type

Full Time

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Sonic Summary

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  • Inside Global is seeking a talented Client Success Manager to join their Liverpool team, focusing on B2B tech companies.
  • The role requires managing client campaigns from setup to renewal, with responsibilities including daily client communication and campaign reporting.
  • Candidates should possess strong customer satisfaction skills, analytical abilities, and excellent communication skills, with experience in the B2B tech industry preferred but not mandatory.
  • The position is full-time, with hours from 08:30 to 17:30, and offers an uncapped commission package along with clear career progression.
  • While the job listing does not specify a salary, it emphasizes the importance of retaining 100% of clients through effective project management and relationship building.

Company Description

Inside Global is a global agency dedicated to delivering growth and revenue opportunities for B2B tech companies, from Global brands such as Google, Oracle and HPE to AI start-ups.

As a result of demand and growth, we're looking for a talented Client Success Manager to join the team in Liverpool.

Role Description

The Client Success Manager will be responsible for;

• Project manage campaigns, from set-up right the way through to renewal and growth

• Manage first level contact with clients on a daily basis over phone and email

• Create campaign status reports - both internally and externally

• Attend and manage weekly calls, monthly insights, quarterly reviews and project launch meetings

• Liaise internally with Client Success Administrators, Account Directors and Co-Founders

• Work with the service delivery team to provide from clients

• Check accuracy of work and feedback any changes needed prior to it becoming client facing

• Have a good understanding on your clients’ objectives, internal marketing & sales strategy and plans and how it relates to our work

• Retain 100% clients through consistent project management, effective programme management, optimisation, amendment and suggestions

• Proactively demonstrate and communicate to clients where we are having success and where we can improve each day, week and month

• Assist with commercial conversations and actions

• Escalate big upsell opportunities to your Account Directors and Co-Founders

Attributes

  • Customer Satisfaction and Customer Retention skills
  • Analytical Skills
  • Relationship Building
  • Customer Service
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize effectively
  • Highly organised
  • Experience in B2B tech or sales development industry is desirable but not necessary
  • A bachelor's degree in Business, Marketing, or related field is desirable but not necessary

Role Details

  • Full-time on-site, 0830 - 1730
  • City centre location
  • Fun, growing company
  • Exposure to great clients
  • Uncapped commission package
  • Clear career progression

Apply now in a few quick clicks

By applying, a Reed account will be created for you. Reed's Terms & Conditions and Privacy policy will apply.