Client Success Manager

Company Description

Inside Global is a global agency dedicated to delivering growth and revenue opportunities for B2B tech companies, from Global brands such as Google, Oracle and HPE to AI start-ups.

As a result of demand and growth, we're looking for a talented Client Success Manager to join the team in Liverpool.

Role Description

The Client Success Manager will be responsible for;

• Project manage campaigns, from set-up right the way through to renewal and growth

• Manage first level contact with clients on a daily basis over phone and email

• Create campaign status reports - both internally and externally

• Attend and manage weekly calls, monthly insights, quarterly reviews and project launch meetings

• Liaise internally with Client Success Administrators, Account Directors and Co-Founders

• Work with the service delivery team to provide from clients

• Check accuracy of work and feedback any changes needed prior to it becoming client facing

• Have a good understanding on your clients’ objectives, internal marketing & sales strategy and plans and how it relates to our work

• Retain 100% clients through consistent project management, effective programme management, optimisation, amendment and suggestions

• Proactively demonstrate and communicate to clients where we are having success and where we can improve each day, week and month

• Assist with commercial conversations and actions

• Escalate big upsell opportunities to your Account Directors and Co-Founders

Attributes

• Customer Satisfaction and Customer Retention skills
• Analytical Skills
• Relationship Building
• Customer Service
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize effectively
• Highly organised
• Experience in B2B tech or sales development industry is desirable but not necessary
• A bachelor's degree in Business, Marketing, or related field is desirable but not necessary

Role Details

• Full-time on-site, 0830 - 1730
• City centre location
• Fun, growing company
• Exposure to great clients
• Uncapped commission package
• Clear career progression