Property Credit Controller

The Property Credit Controller will play a crucial role in the Property Accounting & Finance team, ensuring accurate processing of rent and service charges, while also providing excellent customer service to tenants.

Client Details

A dynamic and forward-thinking company, offering a positive working environment with a strong emphasis on a collaborative team environment.

With plenty of growth opportunities you will be exposed to to large-scale, exciting projects that shape communities and provides varied experiences and a chance for personal growth.

With a leadership team that brings years of experience in property development and law, you will be amongst great mentors who will support your career and help you learn and grow a long term career

Description

Are you organised, proactive, and looking for a Property Credit Controller role where you will play a key part in keeping everything running smoothly while supporting tenants with their rent accounts.

If you love problem-solving and working with numbers, this is the role for you!

What you'll be doing:

• Monitoring accounts: Keeping a close eye on accounts to spot any late or missing payments and making sure everything is up to date.
• Chasing payments: Issuing reminders by email, letter, or phone to recover overdue payments and escalating where necessary.
• Reconciliation: Identifying under/over payments, resolving discrepancies, and making sure accounts are accurate.
• Excel & systems: Preparing rent schedules and reconciling accounts using Excel and our in-house property management system.
• Tenant queries: Handling tenant queries about their rent over the phone, by email, or letter, and logging everything on our system.
• Managing arrears: Dealing with arrears correspondence and ensuring it's all followed up efficiently.
• Legal notices: Serving legal notices when needed and managing the process through to completion, including preparing for hearings and attending court if necessary.
• Payment reconciliation: Identifying unallocated payments and posting daily rent charges.
• Debt management support: Assisting tenants with debt issues and working closely with the finance team to keep everything on track.

This is a great opportunity to take ownership of your role and make a difference, all while being part of a supportive, collaborative team.

Profile

We're looking for someone who:

• Has strong communication skills (both written and verbal)
• Experience in a similar role as a Property Credit Controller, or experience in chasing rent arrears
• Pays close attention to detail and takes a responsible approach
• Is confident managing their own workload and dealing with landlords and tenants
• Has an excellent telephone manner
• Is proficient in Microsoft Word, Excel, and Outlook
• Can work proactively both independently and as part of a team
• Can prioritise tasks, working quickly and accurately to meet deadlines
• Possesses excellent interpersonal skills, including the ability to listen, build rapport, and handle complex issues calmly and professionally.

If this sounds like you, you'll thrive in this role!

Job Offer

• A competitive salary range up to £30k
• Generous holiday allowance.
• A supportive and collaborative work culture.
• Opportunities for professional development and growth.
• A chance to work in the vibrant city of Liverpool.

We encourage all candidates who are passionate about the Property industry and are eager to make a positive impact in their role as a Rent Officer to apply. Join us and contribute to our mission while developing your career.