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Job Title: Customer Care CoordinatorContract Type: Temporary - 3 months +Hourly Rate: £15 - £16ph Working Pattern: Full Time
Location: Liverpool - Flexible (Hybrid/Remote Options Available)
Are you a passionate individual with a knack for customer service? Do you thrive in fast-paced environments where your communication skills can shine? If you answered "yes," we have the perfect opportunity for you!
We are seeking a dedicated Customer Care Coordinator to join our clients team. In this role, you will be the backbone of our customer support efforts, ensuring that our clients receive exceptional service and support.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and solutions.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Collaborate with other departments to resolve issues and enhance the customer experience.
- Assist in the development and implementation of customer service policies and procedures.
- Identify and escalate priority issues to the appropriate team members.
- Monitor customer feedback and suggest improvements to enhance service delivery.
What We're Looking For:
- Proven experience in a customer service role, ideally in a coordinator or support capacity.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and the ability to handle difficult situations with professionalism.
- A customer-centric approach with a passion for helping others.
- Proficiency in using customer service software and tools.
Why Join Us?
- Flexible Working: Enjoy the best of both worlds with our hybrid working model. Work from home or come into the office-whatever suits you best!
- Competitive Pay: Earn an hourly rate between £15 and £16, with opportunities for performance-based increases.
- Professional Development: We believe in investing in our team. Access training programmes and resources to develop your skills and advance your career.
- Supportive Culture: Join a dynamic and friendly team that values collaboration and innovation.
- Health & Wellbeing: Benefit from our clients employee wellness programmes, including mental health support and fitness initiatives.
How to Apply:If you are ready to take on this exciting opportunity and make a difference in our customers' experiences, we want to hear from you! Send your CV and a cover letter detailing your relevant experience to
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
