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We are working with an exciting Manufacturer of tablets and capsules that are looking to bring a Customer Service Administrator across to the team!
Role Responsibility
To work as part of the busy Custoemr Service Team and play a key role in supporting the Sales Department and provide an important link between the Sales Managers and the customers.
Key Responsibilities
- Raise quotations, orders and pro-formas and process them through CRM System.
- Assist with any queries that arise and liaise with the appropriate people who can resolve the queries.
- Assist in covering reception and dealing with visitors.
- Prepare for and attend daily and weekly update meetings.
- Raise invoices and credit notes.
- Maintain good customer relations.
- Assist the department with some cover of switchboard calls on occasion.
This list is not exhaustive and duties and responsibilities may change as the role develops.
Person Specification:
- Previous experience in a sales administration role is useful but not essential.
- Excellent communication skills both internally and externally.
- Ability to deal with external contracts in a professional and courteous manner.
- Excellent IT, numeracy and organisational skills are required.
- Good telephone manner.
- Good attention to detail.
- Self-motivated.
- Ability to be flexible, adaptable and 'think on your feet’ in a busy, regularly changing environment.
- A working knowledge of Microsoft Outlook, Word and Excel.
Flexible Hours of work:
37.5 hours per week - Flexibility to start earlier and finish earlier, or start later and finish later where needsbe
Monday to Thursday - 8:45am to 5pm with 30 minutes for lunch
Friday - 8:45am to 3:45pm with 30 minutes for lunch
Benefits:
Defined Contribution Company Pension
23 days holiday, plus bank holidays (increasing with service)
Life Assurance 3 x base salary
Discretionary Bonus (up to 8%)
Cycle to Work Scheme
Free parking
