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Liverpool, Merseyside
Customer service representative
Customer Service Advisor - Bilingual English German

Customer Service Advisor - Bilingual English German

Pertemps Liverpool

Posted 10 hours ago, valid for 15 days

Liverpool, Merseyside L96GB, England

£28,000 - £33 per annum

Full Time

Life Insurance

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Sonic Summary

The position is for a Bilingual Customer Service Advisor fluent in English and German, offering a salary of £28,000 per annum.
This is a full-time, permanent role based in an office, with working hours from Monday to Friday, 08:45 to 17:00.
Candidates should have experience in customer service and complaint handling, along with strong communication and organizational skills.
The job involves processing sales orders, responding to customer inquiries, and supporting both UK and international clients.
Benefits include 33 days of holiday, a Medicash healthcare plan, life insurance, and the opportunity for long-term development.

Customer Service Advisor – Bilingual (English + German)Mon-Fri 08:45 – 17:00£28,000 Per AnnumFully Office BasedPermanentAn established and growing company is looking for a Bilingual (German) Customer Services Advisor to join their busy Customer Services team. This is a full-time, permanent, office-based role offering a salary of £28,000 per year.Benefits include:

33 days holiday (including bank holidays)
Your birthday off
Medicash healthcare plan
Life Insurance

You’ll support the Export and Customer Services Manager by processing sales orders, responding to customer enquiries, and helping ensure smooth daily operations for both UK and international clients. Full training will be provided, and the role offers plenty of variety and long-term development opportunities.Responsibilities:

Process sales orders accurately and on time
Answer non-technical customer enquiries
Liaise with the Sales Team to meet customer requirements
Maintain customer records, reserves, and standing orders
Provide bilingual support (English + German)
Use company accounting software for order and record management
Support ISO 9001 and GMP standards across department functions
Assist with stock control, including stock takes
Manage purchase orders and liaise with suppliers
Handle packaging stock levels
Investigate customer complaints and contribute to corrective actions
Support warehouse and despatch teams as required
Carry out general administrative and support tasks as directed

Requirements:

Fluent in English and at German.
Strong communication and organisational skills
Experience in customer service and complaint handling
Proficient with Microsoft Office and general IT systems
Knowledge of ISO 9001 and GMP/FDA regulations
Understanding of international and European shipping regulations

If you feel like you are suitable for this role and are interested, please apply through this advert!

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